Should your family practice office use videos to get the word out? Absolutely! There are so many great reasons to use video in your digital marketing strategy. Video is a dynamic way to connect with your patients and the community that may become patients. It can bring a face and voice to your office marketing strategy and help you engage with your patients.
It’s also a powerful method for developing an environment of peace and serenity, instilling confidence throughout your office. Combined, both online and in the office, your family practice videos can add personality and a unique perspective to your brand.
Online Marketing For Your Family Practice
But first, let’s talk about why online video marketing is a great option for your physician’s office. There are endless statistics about why anyone should be using video in their online marketing strategy. For instance, according to this Forbes article, more than 250 million hours of video are watched on YouTube per day and a person spends 88% longer on a website that has a video embedded in it.
For me though, it’s more than the numbers and the algorithms. Video brings an authenticity to your family practice brand and allows you to connect with viewers in a very real, natural way. This is huge for a family practice office, because patients want to know they can trust their doctor. A recent study out of the Netherlands examined the contagious nature of emotions in YouTube channel creators and their viewers. Viewers can tune in for the content and be emotionally impacted at the same.
Imagine being able to really communicate your bedside manner, before you even meet a patient. Imagine easing anxieties and supporting positive emotions around a visit to a doctor’s office, even before a patient makes an appointment or steps into your office.
What Kind Of Content Should Your Family Practice Create
The content you create really depends on your particular family practice office and the patients you serve. What are their concerns? And what information do you wish they knew or understood better?
- Informational Videos
You know all those brochures you have sitting around the office. The ones you hope your patients will pick up and learn from. Or the ones you hand them at the end of the visit. Those are a great place to start with informational videos. Share with your viewers the latest research and any precautions they need to be taking. This is also a good way to address seasonal or headline making diseases that are probably already on your patients’ minds.
- Introductory Videos
Tell us more about you and your staff. Talk about your credentials, as well as a few personal details that make you more relatable. Where did you go to school? What kind of dog do you have? What are your hobbies? You can make a long video speaking with everyone in the office – or short videos with each staff member. You can use these on their bio pages on the website as well as social media.
Walk around the office and show new patients what they can expect in your space. What does the waiting room look like? Who should they talk with first when they arrive? And what do the exam rooms look like? These are great for any new patient, but also for children who want to have a mental image of what to expect. These videos can reside on your home page or be linked from social media.
- What’s New
Did you just install some new equipment? Is your office undergoing a renovation? Are you doing something new or different? That’s a perfect time to grab a camera and walk around. Keep your patients engaged with what’s happening at your family practice. This is especially useful if your patients normally only come in once a year or so. Engaging with them year round keeps you front of mind.
In-Office Videos
Let’s switch gears and talk about another powerful way that your family practice can use video. Videos throughout your family practice office can add to the environment of calm that you have tried to create. It’s more than just about grabbing some magazines in the waiting room or turning the TV on to a certain channel. Creating in-office videos for your patients is an intentional move to help them have a more fundamentally relaxing experience in your office and to create more positive associations with visiting you. This may help them trust you and visit you more often when they need to, but also to share their experience with their friends and colleagues.
Relaxing With Video
People already flock to YouTube for what is often called ASMR (autonomous sensory meridian response) videos. They are looking to these mindful, relaxing videos for their physical and mental sensations. Others enjoy hours of just every day people talking about books or others interests. The research, and anecdotal evidence, is already out there that people relax with videos. So now’s the perfect time to bring that same experience into your family practice office.
Creating An Environment Of Calm In Your Family Practice Office
As you are thinking about creating an entire environment that is peaceful and welcoming to your patients, be intentional about where you can place tv or monitors to play videos that will help your patients relax.
The first place to start is the waiting room. Here you can distract your patients from their concerns and the waiting with uplifting and comforting videos. Don’t forget the exam rooms. Depending on the type of healthcare you provide, you may want a monitor on the wall or a tablet that patients can hold to watch during their appointment. You don’t want the videos to detract from your face-to-face interaction and conversation, but if your patients have to undergo treatments, a relaxing video may ease the process.
Here are a couple great resources about how music and nature can be therapeutic video design components.
Types of In-Office Videos
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Plug and Play
If you aren’t sure where to get started or just need to get going quickly, there are many plug and play options that allow you to just purchase videos or streaming and get started. C.A.R.E. Programming comes on a micro media player that you can just plug into your tv monitor through HDMI. UScenes offers streaming or USB options.
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Custom Created
Another option is to work with a video production company, or enlist your own talents, to create your own videos and stream them into your waiting room. The downside of this is that you will want to be sure that your videos are high quality and relaxing in tone. However, there are a number of positives. For instance, you can control what is being shown and can update it to address seasonal or other concerns. You can also use it as a way of building your brand recognition and making your staff more visible.
Where A Voice Over Talent Can Come In
Whether you are creating videos for online marketing, to get the word out, or are desiring in-office videos to improve the experience of your patients, a voice over actress could help you create those videos professionally. Find a voice talent who is known for a relaxing or relatable voice and pair that with pictures or videos. As we’ve seen with the popularity of apps like CALM, guided meditations are a wonderful way to put you patients at ease. You can tell stories or educate your patients. Either way, both they and your family practice office will be better off for it.